Last updated: February 2025
At SawaDesk, we take your privacy seriously. We are committed to protecting the personal information of our customers and the callers we serve on their behalf.
This Privacy Policy explains how we collect, use, store, and protect information when you use our call answering and intake services.
We collect the following types of information to provide our services:
When you sign up for SawaDesk, we collect your business name, contact name, email address, phone number, and billing address.
During the course of providing call answering services, we collect caller names, phone numbers, reason for call, and any other information the caller provides to our agents.
Information you provide through our website forms, including contact inquiries and free trial signups.
Payment information is handled securely by Stripe, our payment processor. SawaDesk does not store credit card details on our servers.
When you visit our website, we may automatically collect certain information, including your IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
We use the information we collect for the following purposes:
We respect your privacy and are committed to protecting your information.
SawaDesk does not sell, rent, or trade your personal information or caller data to third parties for marketing purposes.
We may share information with trusted service providers who help us operate our business, such as payment processors (Stripe), email service providers, and cloud hosting providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
If you consent to receive SMS communications from SawaDesk, you agree to receive order updates, service notifications, customer service messages, and promotional offers from us.
Visit https://www.sawadesk.com/privacy-policy to view our full privacy policy and terms and conditions.
We do not share your phone number or SMS consent with any third parties or affiliates for marketing purposes.
We take reasonable and appropriate measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.
While we take steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continually work to maintain a secure environment.
SawaDesk is committed to meeting applicable privacy and data protection standards.
We are aware of the Personal Health Information Protection Act (PHIPA) requirements and take steps to protect health-related information when handling calls for healthcare providers.
Where applicable, we follow HIPAA-aligned practices for handling protected health information, including secure data storage, limited access, and confidentiality training for our agents.
If you are a healthcare provider with specific compliance requirements, please contact us to discuss how we can tailor our services to meet your needs.
You can opt out of marketing emails or SMS messages at any time by following the unsubscribe instructions or replying "STOP." You can also adjust cookie settings in your browser to limit tracking.
You have the right to:
Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those external websites.
If you have any questions about this Privacy Policy or your personal information, please contact us at:
We will respond to your inquiry within 1–2 business days.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.