Privacy Policy | SawaDesk

1. Introduction

At SawaDesk, we take your privacy seriously. We are committed to protecting the personal information of our customers and the callers we serve on their behalf.

This Privacy Policy explains how we collect, use, store, and protect information when you use our call answering and intake services.

2. Information We Collect

We collect the following types of information to provide our services:

Business Contact Information

When you sign up for SawaDesk, we collect your business name, contact name, email address, phone number, and billing address.

Call Details

During the course of providing call answering services, we collect caller names, phone numbers, reason for call, and any other information the caller provides to our agents.

Website Form Submissions

Information you provide through our website forms, including contact inquiries and free trial signups.

Payment Information

Payment information is handled securely by Stripe, our payment processor. SawaDesk does not store credit card details on our servers.

3. How We Use Information

We use the information we collect for the following purposes:

To provide call answering and intake services: We use call details to answer calls on your behalf, take messages, schedule appointments, and provide intake services according to your instructions.
To communicate with customers: We use your contact information to send call summaries, service updates, billing information, and respond to your inquiries.
To improve service quality: We may analyze call data to improve our training, processes, and overall service quality.

4. Data Sharing

We respect your privacy and are committed to protecting your information.

We Do Not Sell Personal Data

SawaDesk does not sell, rent, or trade your personal information or caller data to third parties for marketing purposes.

Limited Sharing with Service Providers

We may share information with trusted service providers who help us operate our business, such as payment processors (Stripe), email service providers, and cloud hosting providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security

We take reasonable and appropriate measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.

We use industry-standard security practices to protect data in transit and at rest.

Access to customer and caller information is limited to authorized personnel who need it to perform their job duties.

Our agents are trained on confidentiality and data protection best practices.

While we take steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continually work to maintain a secure environment.

6. Compliance

SawaDesk is committed to meeting applicable privacy and data protection standards.

PHIPA Awareness

We are aware of the Personal Health Information Protection Act (PHIPA) requirements and take steps to protect health-related information when handling calls for healthcare providers.

HIPAA-Aligned Handling

Where applicable, we follow HIPAA-aligned practices for handling protected health information, including secure data storage, limited access, and confidentiality training for our agents.

If you are a healthcare provider with specific compliance requirements, please contact us to discuss how we can tailor our services to meet your needs.

7. Your Rights

You have the right to:

Access the information we have about you

Request corrections to inaccurate information

Request deletion of your information (subject to legal and business requirements)

Withdraw consent or opt out of certain uses of your information

8. Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Get in Touch

[email protected]

We will respond to your inquiry within 1–2 business days.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.