Last updated: February 2025
By accessing or using SawaDesk's services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
SawaDesk provides professional call answering and intake services, including:
Real agents answer calls on your behalf using your business name and protocols.
Collect caller information and details according to your instructions.
Schedule appointments and manage your calendar based on availability.
Receive detailed summaries of each call via email or your preferred method.
Services are provided according to your selected plan and may be customized based on your business needs.
We strive to provide reliable and consistent service coverage.
To ensure effective service delivery, customers agree to:
You must provide accurate business information, call handling instructions, and contact details. You are responsible for keeping this information up to date.
Services must be used in a lawful manner and in accordance with these terms. You may not use our services for fraudulent, abusive, or illegal purposes.
SawaDesk services are billed monthly in advance based on your selected plan. Each plan includes a set number of calls per month. Calls exceeding your plan's included volume will be billed at the overage rate specified in your plan.
All payments are processed securely through Stripe. By subscribing to SawaDesk, you authorize us to charge your payment method on file each billing cycle. You are responsible for maintaining valid payment information.
Applicable taxes (such as HST, GST, or PST) will be added to your invoice where required by law. Tax rates are determined based on your business location.
You may cancel your subscription at any time by contacting us at [email protected]. No cancellation fees apply.
Cancellations and plan changes take effect at the end of your current billing cycle. You will retain access to services until the end of the paid period. No refunds are provided for partial months.
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately, with prorated charges applied. Downgrades take effect at the start of your next billing cycle.
While we strive to provide accurate and reliable call handling services, SawaDesk cannot guarantee perfect execution of every interaction.
SawaDesk is not responsible for business losses, missed opportunities, or damages resulting from missed information, miscommunication, technical issues, or any other aspect of our service delivery. Our liability is limited to the amount you paid for services in the month in which the issue occurred.
You acknowledge that call answering services are provided as a support tool and that you remain ultimately responsible for your business operations and customer relationships.
These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising from these terms will be resolved in the courts of Ontario.
If you have questions about these Terms & Conditions, please contact us:
SawaDesk reserves the right to modify these Terms & Conditions at any time. When we make changes, we will update the "Last updated" date at the top of this page and notify active customers via email. Continued use of our services after changes take effect constitutes acceptance of the updated terms.